Jobs this route can cover
- Leaking or dripping taps
- Toilets that leak, run continuously or will not flush
- Visible leaks from pipework, joints or valves
- Problems with stop taps and isolation valves
- Low water pressure where an internal fault is suspected
- Replacing worn plumbing fittings
If the leak appears to be in the road, pavement or water company network, contact your water company first. Responsibility for a supply pipe is often split at the property boundary, although the exact arrangement can vary.
What to include in your request
Describe the source of the water if you can see it, how quickly it is escaping and whether turning off a local valve or the main stop tap stops it. Mention staining, dampness, reduced pressure or damage in the room below.
Do not open walls or remove fittings simply to improve the description. A plumber can decide what investigation is appropriate after discussing the symptoms.
If water is escaping now
Turn off the water at the internal stop tap if you know where it is and can reach it safely. Switch off the boiler and avoid electrical fittings near the water. WaterSafe advises opening taps to drain the system after isolating a burst pipe. If a ceiling is bulging or the area is unsafe, keep away and seek urgent professional help.
Sources and further information
External guidance can change. Follow the linked organisation where its advice applies to your situation.